Ms. Patnaik is a Legal Process Outsourcing (LPO) veteran and training professional having over in-depth experience in client engagement, business development and coaching in a career spanning over 15 years. She has experience working with Attorneys and Paralegals of personal injury law firms across US, UK, Canada and Australia. She has handled revenues, led teams, planned and implemented processes for optimum client satisfaction and team productivity. She holds a Master of Laws (LLM) degree from National Law School of India University (NLSIU), Bangalore, a premium law school in India. She has worked for leading alternative legal service providers like Exigent Group, Manthan Legal and has been a consultant to many other LPOs. She has also worked for LexisNexis, a leading global provider for content-enabled legal, news and business workflow solutions, where she had the opportunity to design and handle high-level internal and external training for India and Sri Lanka.